Group Operations Coordinator

SUMMARY:

Group Operations Coordinator

POSITION INFO:
Key Responsibilities:

• Coordinate and oversee daily operations across multiple 5-star properties, ensuring consistency and excellence in service delivery.
• Collaborate with property managers to ensure all departments, including field guiding, housekeeping, maintenance, and guest services, meet operational standards.
• Provide support and mentorship to field guides, ensuring top-quality guest experiences and compliance with safety protocols.
• Monitor operational performance, identify areas for improvement, and implement effective solutions.
• Conduct regular inspections and audits to ensure adherence to company policies and 5-star standards.
• Oversee staff training and development, fostering a culture of professionalism and continuous improvement.
• Liaise with suppliers and service providers to ensure seamless operations.
• Handle guest feedback, complaints, and special requests across properties.
• Assist with budgeting, resource allocation, and cost control to ensure financial efficiency.

• A relevant qualification in hospitality management, wildlife conservation, or a related field.
• Proven experience in field guiding, with a minimum of FGASA Level 1 certification (higher levels preferred).
• A minimum of 3-5 years of operational coordination or management experience within luxury or 5-star establishments.
• Strong leadership and organizational skills, with the ability to manage multiple teams and properties effectively.
• Exceptional communication and problem-solving abilities.
• Must reside near Ballito or be willing to relocate to the area.
• Contactable references from previous employers.