Group Head Digital Transformation

SUMMARY:
Group Digital Transformation Director

POSITION INFO:
Location:
(JHB Gauteng)
Industry:
Finance / Insurance
Overview
Our client, the largest bank in Zimbabwe, is embarking on an ambitious transformation journey and is seeking a Group Digital Transformation Director to lead and drive this initiative. This role is pivotal in redefining the bank’s operations, enhancing customer experience, and positioning the organisation as a leader in digital innovation within the financial sector.

If you are a forward-thinking leader with a strong background in finance or insurance, an accomplished record of driving digital transformation, and a passion for innovation, this is your opportunity to make a significant impact in an emerging market. Open to Zimbabweans (naturalised or work permit) based in South Africa or South Africans open to earning in USD.

Key Responsibilities
1. Strategic Leadership:
o Develop and execute a comprehensive digital transformation strategy aligned with the bank's goals and vision.
o Collaborate with the executive team to define priorities, resources, and timelines for transformation initiatives.
2. Technology & Innovation:
o Spearhead the adoption of cutting-edge digital technologies to modernise processes and optimise customer experience.
o Lead the integration of data analytics, AI, and other emerging technologies to drive innovation.
3. Operational Excellence:
o Oversee the end-to-end transformation of core banking operations, ensuring efficiency, scalability, and security.
o Drive automation, streamline processes, and enhance operational effectiveness across the organisation.
4. Customer-Centric Solutions:
o Champion initiatives that enhance customer engagement through seamless digital platforms and products.
o Ensure the bank remains competitive by understanding and anticipating market trends and customer needs.
5. Governance & Compliance:
o Ensure compliance with all regulatory requirements and industry standards across all transformation initiatives.
o Establish robust governance frameworks to manage risks associated with digital transformation.
6. Leadership & Team Development:
o Build and mentor high-performing teams to execute the digital transformation agenda.
o Foster a culture of innovation, collaboration, and agility throughout the organisation.
Key Requirements
Experience
- A strong background in the finance or insurance sector.
- Demonstrated success in leading digital transformation initiatives, ideally at the group or enterprise level.
- Between 5–10 years in strategic leadership roles (to ensure adaptability and fresh perspectives).
- Proven ability to manage large-scale transformation programs, with measurable results.
- Stability in career progression, avoiding frequent job changes while demonstrating growth in responsibilities.
Skills & Competencies
- Deep understanding of digital transformation frameworks and tools.
- Expertise in customer-centric innovation and operational optimisation.
- Strong leadership and influencing skills, with the ability to work effectively at the C-suite level.
- Solid grasp of regulatory requirements in finance and insurance sectors.
- Exceptional problem-solving and decision-making capabilities.
- Strong communication skills, able to articulate a vision and rally teams around it.
Preferred
- Experience working in emerging markets or contexts similar to Zimbabwe.
- Familiarity with financial inclusion initiatives and leveraging technology to reach underserved markets.
What’s on Offer
- A unique opportunity to drive transformation within the largest bank in Zimbabwe.
- Competitive remuneration package in USD, commensurate with experience and expertise.
- The chance to work in a dynamic, high-impact environment with significant growth opportunities.