SUMMARY:
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POSITION INFO:
Join an award-winning luxury safari tour operator and take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for their high-end clients. Hybrid working environment!
The role:
You are responsible for the flight desk offering flight quotes at a competitive rate. You are to offer flight options to the Consultants that will fit their itinerary ensuring the routing is correct and providing a few options to the Consultant to select the best fit for their client.
You’ll need to be available for emergencies to assist customers being stuck at the airport, lost their bags or any other flight related emergency. This role should be focused on delivering high quality service throughout the booking process until the time the client has arrived back home.
Responsibilities:
- Assist the Sales Consultant in finding the best possible routes for their clients and assisting them in an efficient manner and helping them make an informed decision.
- Quoting, holding, issuing flights as well as amending and cancelling flights.
- Ensuring ticketing deadlines are managed to avoid penalties.
- Checking schedule changes and informing the Sales Consultants of any changes.
- Manage the relationship between the company and the ticketing partner.
- Always seeking ways to improve the service offering.
- Completing the Booking & Lead Report on a daily basis as well as the consolidated tab.
- Ensuring invoices are handed to accounts timeously and accurately.
- Ensuring Consultants get a timeous response.
- Being available for emergency support, last minute changes or lost baggage.
- Arranging training with airlines so Consultants are upskilled in the various offerings.
- Support the selected individuals who completed the Amadeus course on checking availability and holding flights. You will still be responsible for ticketing. Ensure a standard operating procedure is in place for this.
- Managing overrides and commission payments from ticketing partner (if applicable)
Requirements:
- 3 years relevant experience
- Matric/Grade 12
- Prior experience with Amadeus ticketing
- Proficient in Google Suites.
The closing date for this position: 30th November 2024. Only suitably qualified/shortlisted candidates will be contacted. Should you not hear from us within 2 weeks of submission, please consider your application unsuccessful.
