Group Banking Service Manager

SUMMARY:
Our client is seeking a Group Banking Service Manager to join their dynamic team. This role offers an exciting opportunity to drive the growth and success of a leading franchise group by ensuring the accuracy and efficiency of banking and sales reconciliation processes. The ideal candidate will be responsible for maintaining high levels of customer service, meeting sales and service targets, and ensuring compliance with banking regulations while fostering innovation and collaboration across teams.

POSITION INFO:

Key Responsibilities:

Reconciliation Leadership

• Oversee the full reconciliation process for banking and sales transactions across multiple channels, including e-commerce, POS, and mobile.
• Ensure accuracy and timeliness in reconciling bank statements with sales data.
• Investigate and resolve discrepancies efficiently.

Data Ingestion and Integration

• Manage the ingestion of sales data from various channels into the banking and accounting system, working closely with the business intelligence department.
• Maintain data integrity and consistency across systems.

Coordination with Operations Teams

• Collaborate with sales, business intelligence, finance, and operations teams to align data collection, processing, and reconciliation efforts.
• Serve as the primary point of contact for banking-related queries from internal stakeholders.

Process Optimization

• Identify opportunities to automate and streamline reconciliation processes.
• Implement advanced tools, such as AI-powered reconciliation software, to enhance efficiency and accuracy.
• Develop and document Standard Operating Procedures (SOPs) for reconciliation workflows.

Reporting and Analytics

• Produce regular reports on reconciliation status, discrepancies, and trends.
• Utilize data analytics tools, such as Power BI, to provide actionable insights to senior management.
• Monitor key performance indicators (KPIs) related to reconciliation accuracy and turnaround time.

Risk Management and Compliance

• Proactively identify and mitigate risks related to payment fraud, data security, and reconciliation errors.
• Ensure compliance with financial regulations and internal audit standards.
• Stay updated on regulatory changes and implement necessary process adjustments.

Team Leadership

• Lead and mentor a team of reconciliation specialists and analysts.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Provide training and development opportunities for team members.

Strategic Initiatives

• Drive innovation in banking and reconciliation processes through emerging technologies such as AI and machine learning.
• Collaborate with cross-functional teams to support business growth and scalability.

Candidate Profile:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification (e.g., CA, CIMA) is advantageous.
• Minimum of 6+ years of experience in banking operations, reconciliation, or financial data management.
• Proven experience in leading reconciliation functions and managing teams.
• Familiarity with multi-channel sales environments and payment systems.

• Proficiency in Microsoft Office, particularly advanced Microsoft Excel (Power Query knowledge is a plus).
• Experience with reconciliation and accounting software.
• Knowledge of data analytics and visualization tools (e.g., Power BI) is an advantage.

• Strong problem-solving and analytical abilities.
• Excellent communication and stakeholder management skills.
• Leadership and team-building capabilities.
• Adaptability to a fast-paced, evolving environment.

Why Join this Company?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• A collaborative, inclusive, and flexible work environment.