Graduate Service Manager

SUMMARY:
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POSITION INFO:

Service Manager: Experienced Graduate

Exciting Career Opportunity: Experienced Service Manager

Location: South Africa
Position: Service Manager
Industry: Premium Automotive

Are you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management?

Key Responsibilities:

• Operational Leadership: Oversee the daily operations of the Service Department, ensuring efficient workflows and adherence to high-quality standards.
• Team Management: Lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement.
• Customer Satisfaction: Ensure exceptional customer service by addressing client needs promptly and effectively, maintaining the organisation reputation for quality.
• Performance Monitoring: Manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organizational goals.
• Compliance and Quality Assurance: Ensure all service operations comply with safety regulations and global quality standards.
• Process Improvement: Analyse service reports and customer feedback to identify areas for improvement and implement effective solutions.

Qualifications and Experience:

• Educational Background: Degree in Mechanical or Automotive Engineering or a related field, preferably a graduate.
• Professional Experience: 3-5 years of experience in a service management role within the automotive industry, preferably with premium brands.
• Technical Expertise: Strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective.
• Leadership Skills: Proven ability to lead and develop teams, with excellent communication and interpersonal skills.
• Analytical Abilities: Strong problem-solving skills and the ability to analyse data to drive performance improvements.
• Customer Focus: A commitment to delivering superior customer service and maintaining high satisfaction levels.
• Additional Requirements: Valid driver’s license.