German-Speaking Customer Service & Sales Representatives

Recruiter:

RMV Solution

Job Ref:

Van001

Date posted:

Monday, February 17, 2025

Location:

Durban, South Africa

Salary:

200000

SUMMARY:
Work from Home Call Centre

POSITION INFO:

Join a reputable airline brand across different work areas

Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

Comprehensive paid training on products and systems provided

Daily interaction with international passengers for inquiries and feedback

Expected to achieve specific key performance indicators and maintain high client service standards

Work in a fast-paced and time-critical call center environment

Requirements

Must have native-level fluency in German (both verbal and written skills required)

Only permanent residents or South African ID holders eligible

Strong computer literacy and technical skills

Clean criminal record

Flexible to work in shifts

Previous customer service experience is advantageous

Employment Terms:

Annual Compensation: R200,000 CTC (R16 600 per month)
Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
Training: 4 weeks (Fully Paid)
Probation Period: 4 months
Health Insurance Coverage provided by the Company
Fully remote work from home
Equipment requirements:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)

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