General Manager - Lodge Operations

SUMMARY:
Our client, a prestigious luxury lodge and hotel group, is seeking an experienced General Manager - Lodge Operations to oversee the luxury lodge division of the group. Based in Johannesburg, the General Manager will be responsible for managing the daily operations of a portfolio of exclusive lodges in South Africa, ensuring guest satisfaction, team leadership, and achieving financial objectives. As the General Manager, you will play a key role in maintaining the highest standards of excellence across the lodges, with a focus on operational efficiency, sustainable practices, and overall guest experience. You will work closely with the Lodge Resident Managers, senior management, and cross-functional teams to drive operational success.

POSITION INFO:
Key Responsibilities:

• Property Management: Oversee the operations of multiple luxury lodge properties within the group.
• Operational Management: Ensure smooth day-to-day operations, manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
• Strategic Planning: Develop and implement operational strategies that align with organizational goals, collaborating with senior management for long-term planning.
• Resource Management: Allocate and optimize resources, including personnel, equipment, and finances, to maximize efficiency.
• Process Optimization: Continuously assess and improve operational processes to enhance productivity.
• Team Leadership: Lead, train, and motivate operations teams, fostering a collaborative work environment and maintaining high team morale.
• Quality Control: Implement and enforce high-quality standards, ensuring exceptional service and product delivery.
• Risk Management: Identify potential risks and develop contingency plans to mitigate challenges.
• Technology Integration: Evaluate and implement technological solutions to enhance operational efficiency.
• Communication and Collaboration: Ensure effective communication between departments, aligning all operations with company goals.

• Matric is required; a tertiary qualification in Sales & Marketing or Hospitality is advantageous.
• Minimum 5 years of General Management experience in a luxury lodge environment, with a proven track record in hospitality.
• Formal Hospitality Degree/Diploma preferable.
• Strong communication, leadership, and organizational skills, with the ability to handle pressure and resolve conflicts efficiently.
• Valid RSA ID, Driver's License, and Own Vehicle required.
• Knowledge of Game Reserve Operations and luxury safari standards is essential.
• Proficient in MS Word, Excel, PowerPoint; knowledge of OPERA PMS, NEBULA, and APEX Systems beneficial.
• Ability to travel extensively to lodge properties in Limpopo and Mpumalanga.