General Manager - Live-out

SUMMARY:
The General Manager (GM) is responsible for overseeing the overall operations of the hotel/lodge, ensuring exceptional guest experiences, maximizing profitability, and leading a high-performing team. The GM will manage daily operations, financial performance, staff development, and strategic planning while maintaining the highest standards of service and hospitality.

Key Responsibilities:

• Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.
• Guest Experience: Ensure a superior guest experience by maintaining high service standards and handling guest feedback.
• Financial Management: Develop and manage budgets, control costs, and maximize revenue through pricing strategies and occupancy management.
• Staff Leadership & HR: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.
• Sales & Marketing: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.
• Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.
• Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.

Key Requirements:

• Proven experience as a General Manager or in a senior hotel/lodge management role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent financial acumen and budget management experience.
• Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).
• Outstanding communication and guest service skills.
• Ability to work flexible hours, including weekends and holidays.

POSITION INFO:
The General Manager (GM) is responsible for overseeing the overall operations of the hotel/lodge, ensuring exceptional guest experiences, maximizing profitability, and leading a high-performing team. The GM will manage daily operations, financial performance, staff development, and strategic planning while maintaining the highest standards of service and hospitality.

Key Responsibilities:

• Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.
• Guest Experience: Ensure a superior guest experience by maintaining high service standards and handling guest feedback.
• Financial Management: Develop and manage budgets, control costs, and maximize revenue through pricing strategies and occupancy management.
• Staff Leadership & HR: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.
• Sales & Marketing: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.
• Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.
• Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.

Key Requirements:

• Proven experience as a General Manager or in a senior hotel/lodge management role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent financial acumen and budget management experience.
• Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).
• Outstanding communication and guest service skills.
• Ability to work flexible hours, including weekends and holidays.