General Manager

SUMMARY:
Are you a dynamic leader with a passion for growth and operational excellence? Our client is looking for a General Manager to drive their successful food services business in Port Elizabeth. If you have a blend of solid operational expertise, people management skills, and a track record of growth, we want to hear from you! Whether you’ve thrived as a General Manager or have a strong operational background as a Sales Manager, this is your opportunity to lead a dedicated team and take the business to new heights.

POSITION INFO:
Education:

• Matric (essential), with a relevant postgraduate qualification being a bonus.

• At least 5 years in a food service, warehouse & logistics, or retail environment.
• Minimum 5 years in a management position, whether as a GM or Sales Manager with a solid operational focus.
• Proven proficiency in Excel and relevant business software.
• Background in the food and wholesale industries; experience in packaging is a plus.

• Strong financial management and budgeting skills.
• Excellent planning, problem-solving, and attention to detail.
• Superb communication and people management skills – you excel at team building.
• Proven ability to develop client relationships and drive new business opportunities.
• Able to handle pressure while maintaining a service-oriented approach and cultural sensitivity.
• Strong time management, accountability, and responsibility.

What You’ll Be Doing

Operational Leadership

• Oversee the smooth operation of the business, ensuring efficient task execution and adherence to company procedures.
• Manage a team of 60, including 5 sales reps, ensuring the warehouse runs seamlessly from receipt to dispatch.
• Lead stock control processes, including weekly, monthly, and quarterly stocktakes, while minimizing shrinkage.

Financial Oversight

• Meet and exceed financial budgets, ensuring competitive pricing and Gross Profit targets.
• Manage debtors, creditors, and bank reviews with accuracy.
• Analyze financial reports, address variances, and ensure costs stay within budget.

Growth & Customer Focus

• Build and nurture strong client relationships while pursuing new business opportunities to drive growth.
• Ensure high levels of customer satisfaction by promptly addressing queries and maintaining operational standards.
• Ensure compliance with audits and company evaluations.

Team Building & Development

• Lead, motivate, and manage a team of 60, overseeing performance, attendance, and development.
• Recruit top talent, provide training, and enforce HR policies with empathy and professionalism.
• Guide your 5-person sales team to exceed targets, fostering a culture of accountability and development.

Safety & Compliance

• Ensure the workplace remains safe, clean, and compliant with the Occupational Health and Safety Act.
• Oversee emergency procedures and health standards for staff.

Ad-Hoc Responsibilities

• Tackle any unforeseen challenges, coordinate across teams for timely delivery, and maintain exceptional quality standards.