General Manager

SUMMARY:
General Manager (Hospitality/ Tourism/ Business) - Hartbeespoort

POSITION INFO:
Skills, Experience & Educational:

• Grade 12 certificate
• Applicable and relevant tertiary qualifications
• A tertiary qualification in engineering/technical or MBA/MBL will be an advantage
• 5 – 10 years’ management experience in hospitality/tourism/ corporate businesses an advantage
• STRONG leadership skills
• Technical/engineering experience will be an advantage
• Knowledge of employment law
• Advanced business management skills
• Commercial acumen
• Excellent computer literacy skills
• Critical thinking
• Excellent communication skills
• Emotional intelligence
• Interpersonal skills
• Strong administrative skills
• Valid Code 8 driver’s license
• People management skills
• Analytic and data-driven approach
• Strong assertiveness with diplomacy
• Good conceptualization skills
• Be a team player.
• High level of trustworthiness and ethical decision-making

• Crafting a strategic vision.
• Business strategy implementation and contribution.
• Stakeholder management and engagement.
• Ensuring adherence to SHEQ legislation and regulatory compliance.
• Financial and operational performance of the business.
• Management of operational costs and budgets.
• Ensure compliance with all Cableway related legislation, regulation, procedures and performance matters.
• Build and maintain an excellent relationship with clients and customers.
• Plan, coordinate and manage all business operations to achieve corporate goals.
• Ensuring each department delivers on their departmental objectives.
• Develop and implement business plan for profitability, and to support the company’s financial objectives.
• Assist in budget preparation and expense management activities.
• Manage operational costs pro-actively.
• Sustain current industry position and growing industry share.
• In conjunction with the different department heads, anticipate client needs and develop solutions to meet those needs.
• Ensure good customer service.
• Identify business opportunities with new and existing customers.
• Shape the work environment – improving internal processes and ensuring employees work as a cohesive team/unit.
• Provide direction and guidance to employees in their assigned job duties.
• Identify and manage retention risks and succession planning.
• Review policies and procedures and the formulation of policies as and when needed.
• Submit monthly, quarterly, and any other related reports as requested by management.
• Implement and execute marketing strategies developed and approved by the Board.
• Implement and manage cash control effectively, inventory and fixed asset systems.
• Ensure the property is effectively staffed for the different seasons thus maximising service levels and profitability.
• Develop and implement actions to conserve natural resources and manage pollution.
• Ensure that the required insurance policies are in place to mitigate all identified operational risks.