General Manager

SUMMARY:
The achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments
Grade 12
3-year qualification in Business Management or Commerce
8-10 years Sales and Operational Management preferably in the PPE industry at a Senior
Management Level
 
Ensure achievement of profitability by managing margins and discounts
Ensure the company ways of selling is adhered to by Sales Reps
Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
Ensure goods received are checked, GRV’ed and put away daily
Ensure accuracy of stock through daily cycle counts
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service turnaround standards
Ensure deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse operates within standard operating procedures
Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs
Establish and build Customer relationships and take personal ownership of resolving complaints
Drive usage of digital platform by promoting and implementing online transactions
Manage head counts and overtime within agreed budgets
Maintain effective leave planning and absenteeism management
Facilitate training and development interventions
Review performance in discussion with employees, agree ratings and set goals for new period
The achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments
Grade 12
3-year qualification in Business Management or Commerce
8-10 years Sales and Operational Management preferably in the PPE industry at a Senior
Management Level
 
Ensure achievement of profitability by managing margins and discounts
Ensure the company ways of selling is adhered to by Sales Reps
Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
Ensure goods received are checked, GRV’ed and put away daily
Ensure accuracy of stock through daily cycle counts
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service turnaround standards
Ensure deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse operates within standard operating procedures
Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs
Establish and build Customer relationships and take personal ownership of resolving complaints
Drive usage of digital platform by promoting and implementing online transactions
Manage head counts and overtime within agreed budgets
Maintain effective leave planning and absenteeism management
Facilitate training and development interventions
Review performance in discussion with employees, agree ratings and set goals for new period

POSITION INFO:
The achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments
Grade 12
3-year qualification in Business Management or Commerce
8-10 years Sales and Operational Management preferably in the PPE industry at a Senior
Management Level

Ensure achievement of profitability by managing margins and discounts
Ensure the company ways of selling is adhered to by Sales Reps
Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
Ensure goods received are checked, GRV’ed and put away daily
Ensure accuracy of stock through daily cycle counts
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service turnaround standards
Ensure deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse operates within standard operating procedures
Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs
Establish and build Customer relationships and take personal ownership of resolving complaints
Drive usage of digital platform by promoting and implementing online transactions
Manage head counts and overtime within agreed budgets
Maintain effective leave planning and absenteeism management
Facilitate training and development interventions
Review performance in discussion with employees, agree ratings and set goals for new period

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