GLOBAL ACCOUNT EXECUTIVE to be based in Cape Town, South Africa

Recruiter:

We find talent

Job Ref:

CPT000007/LMR

Date posted:

Thursday, December 12, 2024

Location:

Capetown, South Africa

Salary:

Monthly

SUMMARY:
Join the Team and help Drive Retail Innovation

Our client, founded in 2020, is on a mission to revolutionize the way SME retailers thrive in the digital landscape. They're a fast-growing, dynamic company that empowers businesses to connect with local customers through cutting-edge tools like mobile wallets, touchless payments, instant rewards, and e-commerce solutions.

Their platform leverages big data and real-time metrics to drive meaningful engagement, optimize sales, and help their partners achieve their goals - all with ease and efficiency.

They are looking for a passionate and results-driven GLOBAL ACCOUNT EXECUTIVE to join their team and help take their mission even further.

POSITION INFO:

THE PURPOSE OF THE ROLE is to drive customer success and account growth by cultivating strong, long-term relationships, ensuring smooth implementation of our solutions, and establishing the company as a trusted leader in digital engagement. This is a globally focused role, aimed at expanding their client base across diverse regions and emerging markets worldwide.

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

You excel at fostering trust-based, long-term client relationships that drive satisfaction and ensure retention.
You have a keen eye for identifying opportunities.
Your clear and persuasive communication skills ensure seamless collaboration with clients and internal teams, keeping expectations aligned.
You proactively tackle challenges, providing practical and effective solutions in dynamic, fast-paced environments.
You thrive in a rapidly changing environment, maintaining focus and high performance under pressure.
You can work seamlessly with cross-functional teams, including technical and product departments, to deliver smooth client implementations and sustained success.

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

NON-NEGOTIABLE REQUIREMENTS:

Fluent in English: Exceptional written and spoken communication skills.
Qualified and Experienced: A relevant Bachelor’s degree in Business, Marketing, Finance, or a related field, with at least 5 years of experience in sales or account management, ideally in fintech, telecom, or banking.
Proven Client Management: Demonstrated ability to manage high-value clients, drive engagement, and deliver results.
Tech-Savvy: Proficiency in MS Office, familiarity with API-driven marketplace solutions or SaaS models, and a reliable internet connection for remote work.
Global Mobility: A valid passport and driver’s license, with the flexibility and willingness to travel globally and regularly for client engagements.

*It will count highly in your favor if you can also communicate in French, Spanish, or any other languages.

DUTIES WILL INCLUDE:

Customer Success & Relationship Management

Serve as the primary client contact post-sale.
Align solutions with clients' evolving needs and ensure a high-touch customer experience.

Account Growth & Strategic Advisory

Identify opportunities for client expansion and advise on the optimal use of features.
Tailor strategies to enhance client experience within the telecom and banking sectors.

Implementation Support

Oversee onboarding and ensure smooth integration of solutions.
Liaise with technical teams to resolve issues and improve workflows.

Industry Insights & Guidance

Stay informed on market trends to position the clients product and company as an innovative partner.
Share best practices with clients based on industry developments.

Feedback & Continuous Improvement

Collect and relay client feedback to inform product enhancements.
Track account metrics to identify opportunities for renewals or expansion.

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