Full Day Receptionist

SUMMARY:
Upper highway -A well-established veterinary clinic is looking for a Receptionist/ Administrator to be the welcoming face of the practice and ensure smooth daily operations. Previous experience within the field is highly advantageous.

POSITION INFO:
In this position, you will play a crucial role in supporting the practice, as well as ensuring the clients (and pets) feel comfortable and well-assisted. While prior experience in the veterinary industry is highly advantageous, full training will be provided to the successful candidate with right attitude and potential.

Key Responsibilities:

• Opening the clinic in the mornings and preparing for the day.
• Welcoming and greeting clients with warmth and professionalism.
• Answering calls (landline and mobile), making appointments for vets and nurses, and taking messages when needed.
• Processing payments via credit card, Zapper, and cash, including cashing up at the end of shifts.
• Assisting clients with pet food sales and over-the-counter products (training provided).
• Managing stock control, restocking shelves, and notifying admin of stock requirements.
• Assisting with pet insurance claim forms and sample collections for external labs.
• Following up on claims or lab results when necessary.
• Registering microchip numbers and validating promotional discount vouchers.
• Managing puppy and kitten pack validations through promotional offers.
• Handing over dispensed medications for collection (excluding handling of scheduled medications).
• Sending out vaccination reminders in a timely manner.
• Receiving and checking orders from suppliers.
• Communicating with clients regarding updates on pets in hospital.
• Keeping the reception area clean, tidy, and welcoming at all times.
• Assisting with additional administrative tasks as requested by management.

Requirements:

• Minimum Matric
• Previous experience in similar function/industry highly advantageous
• Own Vehicle
• Monday - Friday: 7:45 - 1700
• Alternative Saturday 07:45 - 12:30

Remuneration Package:

• R18 000 - R20 000.00 Cost to company
• Subject to experience