Fulfillment Agent

SUMMARY:
Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

POSITION INFO:
The Role:
We are looking for a Fulfillment Agent to join our dynamic team in our Woodstock office and help deliver a world-class digital customer experience for our rapidly growing subscriber base. This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high-growth technology company, across multiple verticals.

Key Role & Responsibilities:
Order Processing:

• Receive and review customer orders through our e-commerce platform.
• Verify product availability, pricing, and shipping details.
• Process orders accurately and efficiently using our order management system.

• Monitor inventory levels and update stock records as needed.
• Conduct regular inventory counts and reconcile discrepancies.
• Coordinate with the procurement team to replenish stock as necessary.

• Retrieve products from designated storage areas based on order requirements.
• Pack orders securely and accurately, ensuring products are properly labelled and packaged for shipping.
• Organise packed orders for pickup or shipment according to shipping deadlines.

• Inspect products for quality and accuracy before packing.
• Identify any damaged or defective items and take appropriate action.
• Maintain high standards of quality and consistency in all fulfilment processes.

• Coordinate with shipping carriers to arrange pickups and deliveries.
• Generate shipping labels and documentation for outgoing orders.
• Track shipments and update customers on order status as needed.

• Respond to customer inquiries regarding order status, shipping updates, and product availability.
• Resolve any issues or concerns related to order fulfilment in a timely and professional manner.
• Provide exceptional customer service to ensure a positive shopping experience.

• Previous experience in warehouse operations, order fulfilment, or logistics preferred.
• Familiarity with e-commerce platforms and order management systems.
• Strong attention to detail and accuracy in order processing and inventory management.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Good communication and interpersonal skills, with a customer-centric approach.
• Ability to work efficiently in a fast-paced environment and meet deadlines.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic computer skills and proficiency in using productivity software and inventory management tools such as Google Workspace, Slack, ZenDesk, Atlassian, Google G-Suite, etc

• Johannesburg
• Cape Town
• Durban

• Free Friday lunches
• Monthly socials
• Discovery Medical aid
• Paid annual leave
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting-edge technology
• Hybrid (after the probationary period, if applicable)