Front Office Manager - Delaire Graff Lodges & Spa

SUMMARY:
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POSITION INFO:

Delaire Graff Lodges & Spa is looking for a Front of House Manager who will be responsible for ensuring that the guests experience from arrival to departure is seamless by overseeing and providing direction of all aspects of Front Office Operations.

Responsibilities:

• Able to carry out and complete all duties;
• responsible of a guest relations officer, night auditor and duty manager;
• Ensure that all guests needs and complaints are responded to quickly and efficiently;
• Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day;
• Keep in constant communication with relevant departments;
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations;
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff;
• Ability to handle all disciplinary actions;
• Ensure monthly meetings are held;
• Conduct regular petty cash checks/end of month reconciliations;
• Ensure that all current SOPs are being followed and amended if needed.

Requirements:

• Hospitality qualification (diploma/degree)
• Preferably 4 - 5 years management experience
• Preferably worked in a 5* environment
• Good basic computer & administration skills
• Fluent in English
• Ability to work independently and under pressure
• Excellent interpersonal- & communication skills
• Excellent people skills and very guest focussed
• Strong customer/guest service orientation
• Ability to maintain a professional working relationship with all departments
• Comfortable in dealing with very distinguished clientele
• Must be well-presented & enthusiastic
• Flexibility and Accountability