Front Office Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000184/DB

Date posted:

Friday, March 7, 2025

Location:

Pietermaritzburg, South Africa

Salary:

Monthly

SUMMARY:
Hotel in Hilton, PMB is looking for an excellent Front Office Manager to create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, good knowledge of hotel services, and creating results that contribute to the mission and overall success of the company.

POSITION INFO:
Duties:

Ensure, compliance to standard operating procedures for all areas of the Front Office Department.
Ensure the profitable level by ensuring highest occupancies with the highest possible room rate.
Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
Ensure that all charges are correctly entered on the guest’s bill and always up to date.
Carry out all duties as reasonably requested by Management.

Requirements:

Grade 12
At least 3+ years’ experience as a Front Office Manager or Assistant FOM in a busy Hotel / Resort
Hospitality Management Qualification
Excellent knowledge of Opera Cloud
Ability to remain positive and focused in a fast-paced environment.
Great interpersonal skills
Good Communication Skills

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