Front Office Manager

SUMMARY:
5* Estate close to Stellenbosch is looking for a Front Office Manager who will be responsible for ensuring that the guests experience from arrival to departure is seamless by overseeing and providing direction of all aspects of Front Office Operations.

POSITION INFO:
Responsibilities:

Able to carry out and complete all duties.
Responsible of a guest relations officer, night auditor and duty manager.
Ensure that all guests needs and complaints are responded to quickly and efficiently.
Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day.
Keep in constant communication with relevant departments.
Coordinate and prepare staff rosters to ensure adequate coverage in guest relations.
Maintain appropriate standards of conduct, uniform, language and grooming of all staff.
Ability to handle all disciplinary actions.
Ensure monthly meetings are held.
Conduct regular petty cash checks/end of month reconciliations.
Ensure that all current SOPs are being followed and amended if needed.

Requirements:

Hospitality qualification (Diploma/Degree)
At least 4 years management experience
Preferably worked in a 5* environment
Good basic computer & administration skills
Fluent in English
Ability to work independently and under pressure
Excellent interpersonal- & communication skills
Excellent people skills and very guest focussed
Strong customer/guest service orientation
Ability to maintain a professional working relationship with all departments
Comfortable in dealing with very distinguished clientele
Must be well-presented & enthusiastic
Flexibility and Accountability