Front Office Manager

SUMMARY:
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POSITION INFO:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

The Bay Hotel with the majestic Twelve Apostle Mountain range as a backdrop and the Atlantic Ocean less than a minutes’ walk away, in the heart of glitzy Camps Bay has a position for a Front Office Manager to join their team of extraordinary people.

We’re seeking a well-presented and knowledgeable individual with a proven track record in handling conflict with diplomacy and finesse. You should be adept at problem-solving, thrive under pressure, and have a deep understanding of how to engage with high-quality guests and staff. If you’re skilled in delivering exceptional service while maintaining a polished demeanor and clear, effective communication, we’d love to have you join our team. Bring your expertise and enthusiasm to create an outstanding experience for both our guests and team members.

What is required:

To manage and control all operational and accounting aspects of the Front Office including but not limited to Reservations, Night Audit, Maintenance and Housekeeping.

Minimum Requirements:

• Matric
• Relevant Hospitality diploma / experience
• Working knowledge of OPERA, OPERA Cloud
• Computer literate with Microsoft Office experience
• 2+ years of experience in a similar role, preferably 4/5 star hotel setting
• Familiar with the duties and procedures of the Front Office Department

Communication:

Verbal Communication and Comprehension – Expert English Standard
Other languages an advantage

Cognition/thinking:

Analysis/Reasoning
Strong Decision making & judgement skills

Personal effectiveness:

Self-Management
Stress Tolerance
Attention to detail

Interaction with others:

Influencing others - Leadership
Teamwork

Management qualities:

Business Alignment
Strategic Vision
Team development experience

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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