Fraud Detection Analyst to work for a TOP bank on a 3-month contract

SUMMARY:
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POSITION INFO:

One of the  TOP banks in S.A. is seeking Fraud Detection Agents / Analysts to work as Fraud Detection Agents on a 3-month contract  in Sandton.

Qualifications and experience:

• Must have fraud detection experience in banking sector of no less than 4 years' recent experience
• Matric
• Relevant qualification
• Clear criminal and credit record
• Excellent English communication
• Willing to work at the office Mondays to Fridays, alternate Saturdays and Public holidays
• Work shifts - night to morning hours

Key skills:

• Analytical
• Attention to detail
• Customer orientated
• Investigation

Key performance areas:

• Attend to incoming calls
• Detect and report online / digital fraud / ATM fraud 
• Engage with customer regarding suspicious account fraud 
• Closing customer accounts
• Unblock customer accounts