SUMMARY:
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POSITION INFO:
Well established company based in East London are seeking applicants to join their dynamic team.
This role is the front/customer facing host in Custom Framing – ability to listen and guide customers with their framing needs. This role is vital in the branch sales generation and the production of high-quality work. With such a position, the applicant will be responsible for a variety of products and service offerings. The applicant will be expected to give a friendly prompt service to all customers. The ability to use own initiative, generating adequate sales leads and committing to a prompt and professional service delivery to the company's clients at all times.
Requirements:
- Must have Grade 12
- Must be computer literate
- Previous retail experience advantageous
- Interest in or a flair for interior design would be advantageous
Responsibilities:
- Making sure the Framing Consultation area, workspace and store are neat and tidy
- Assisting customers with framing guidance through consultation, pricing, quoting and invoicing
- Handling emails, queries and orders promptly
- Preparing all required paperwork, in an organised and timely manner
- Ensuring stock is replenished and reordered timeously, continually checking stock on hand before ordering.
- Ensuring all deadlines and quality standards are met and customers are communicated with regularly through the process
- Phoning customers and sms on Bulk SMS system for collections
- Understanding and implementing all policies, procedures and quality standards
- Learning the art and technical skill of custom framing, including sewing of clothing items to backing boards, which art gets glued and which do not (to preserve their authenticity & legitimacy)
- Operating and maintaining the necessary machinery, including the glass, mount and frame cutters
- Continually advance your product knowledge and that of other employees
- Actively co-ordinate necessary staff members by working hands on, servicing customers and overseeing the coordination of deliverables and take charge of issues by discussing any problems directly with management timeously
- Make sure you are a role model for staff by providing excellent customer service, and support to the business and play a leadership role
Should you wish to apply please submit your CV through for consideration.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
