Food and Beverage Operations Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001452/Andre

Date posted:

Thursday, March 27, 2025

Location:

Cape Winelands, South Africa

SUMMARY:
A well-known wine farm and hotel is looking for a FOOD AND BEVERAGE OPERATIONS MANAGER

POSITION INFO:
This role requires a hands-on hospitality professional with a strong background in restaurant operations, guest experience, and team leadership. Ideally, a strong leader with a passion for training, operational excellence, and service delivery.

CANDIDATE REQUIREMENTS:

Minimum five years of experience in an F&B operational management role overseeing multiple outlets.
Proven track record in staff training and development, with the ability to coach and uplift teams to deliver exceptional service.
Extensive wine and beverage knowledge: understanding of wine lists, bar operations, and beverage menu development.
Strong leadership and team management skills: must be confident in leading, guiding, and driving a team of long-serving managers and waiters.
Hands-on operational approach: must lead from the front, ensuring smooth service across all outlets.
Exceptional organisational and problem-solving skills: the ability to manage multiple priorities effectively.
Ability to implement and maintain SOPs to ensure consistency and efficiency.
High-energy, can-do attitude, and proactive mindset.
Strong knowledge of POS systems, stock control, and cost management.
Ability to process data and deliver reports using Excel, Micros, and Sage.
Willing to work flexible hospitality hours, including evenings, weekends, and public holidays.

RESPONSIBILITIES:

Oversee the daily operations of multiple restaurant outlets and functions, ensuring service delivery.
Develop and implement training programs for managers, waiters, and bar staff to elevate service standards.
Recruit, onboard, and train new staff as required to ensure a high-performing and well-integrated team.
Enhance beverage offerings by curating innovative wine, cocktail, and non-alcoholic drink menus
Motivate, lead, and coach a team of managers and staff who are well-established in their roles, ensuring continuous growth and performance.
Uphold and refine service SOPs, ensuring that guest experiences meet the highest hospitality standards.
Work closely with the culinary team to align wine pairings with the culinary offering and enhance the overall guest experience.
Take responsibility for stock control, ordering, and cost management to maintain operational efficiency.
Ensure smooth guest relations and problem resolution in a fast-paced environment.
Foster a positive, can-do work culture that drives performance, efficiency, and team morale.
Maintain high hygiene and health and safety standards across all outlets.

This is a live-out role.

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