First Line Support

SUMMARY:
First Line Support

POSITION INFO:

Overview:

We are seeking a highly skilled and motivated Network Support Technician with expertise in

devices, Wireless Networks, excellent communication skills, and a strong ability to work

under pressure.In this role, you will be responsible for configuring network equipment, working with Fiber

Network Operators (FNOs), providing phone-based customer support, and assisting remote

technicians with network configurations.

Key Responsibilities:

• Configure and maintain network equipment to ensure optimal performance.

• Configure and troubleshoot VOIP equipment such as phones, PBX and Session Border

Controllers.

• Collaborate with Fiber Network Operators (FNOs) to facilitate network connectivity and

troubleshoot issues.

• Provide exceptional phone-based customer support, addressing technical inquiries and

resolving network-related problems.

• Able to efficiently and effectively deal with support tickets, ensuring problems and

resolutions are documented.

• Assist remote technicians with network configurations, offering guidance and

troubleshooting assistance.

• Setup and manage email accounts for clients as needed.

• Maintain accurate records of network configurations, changes, and customer

interactions.

Qualifications:

• Proficiency in configuring and troubleshooting MikroTik network equipment.

• Experience with wireless equipment (Ubiquiti, Cambium, SIAE, Mikrotik, etc.)

• Ability to work effectively under pressure and adapt to changing priorities.

• Willingness to work in rotation shifts, including evenings and weekends.

• Strong communication skills, both written and verbal, with a focus on phone-based

customer support.

• Experience with setting up email accounts and assisting clients (POP, Exchange).

• Familiarity with networking protocols, routing, and IP addressing.

• Knowledge of Fiber Network Operator (FNO) infrastructure and operations is a plus.

• Certification in MikroTik (e.g., MikroTik Certified Network Associate - MTCNA) is

preferred.

• Certifications like A+ N+ will be a bonus.

• Understanding of wireless technologies will be required.

Send CV''s to -

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