Financial Planning Partner Assistant KZN (Westville)

SUMMARY:
-

POSITION INFO:

Financial Planning Partner Assistant

Purpose of role:

The Partner Assistant is required to support the Financial Planning Partner(s) in providing high levels of client services to our clients, as well as to the Region as a whole. The incumbent takes responsibility for overseeing the administrative, operations and client services support to the Financial Planning Partner and is the liaison person between the practice and the regional office / head office.

Responsibilities:

• Client Services
• Implementation of the client services experience, as defined by the Head of Client Services
• Take full responsibility for the implementation of administrative processes and controls in regions (including all transactions, queries, reporting etc)
• Liaison between Financial Planner Partner and product providers
• Will be required to follow the formal complaint resolution process

• Operational Support
• Administration relating to client transfer and new business transactions
• Collation of all client related information and preparation of documentation for engagement between Financial Planning Partner and client
• Preparation of client portfolio’s using Astute and / or product provider information
• Capturing of client demographic data on relevant client management tool i.e. spotlight to create client records
• Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist
• Checking of new business documentation to ensure completeness and accuracy in alignment to the client file checklist

• Submission of intermediary appointment notes to relevant product providers
• Monitoring the submission of intermediary appointment notes to ensure amendments are made, clients are moved to the licence group and that ongoing fees are received
• Submission of new business application(s), together with supporting documentation to relevant product providers
• Monitoring the underwriting and acceptance of new business transactions
• Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are accepted speedily
• Upload scanned copies of all documentation into SharePoint (including relevant client file checklist(s))
• Liaise with product providers regarding commissions / fees to be paid to the Financial Planning Partner
• Distribute communication(s) to clients as stipulated in the client management plan
• Distribute communication(s) to clients as requested by the Financial Planning Partner
• Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients
• Attend to all technology issues experienced by the Financial Planning Partner and facilitate the solution -liaison with Acsis support desk etc.
• Submit orders for stationery, business cards, marketing brochures, client folders etc. to the Operations Support Manager timeously to avoid running out of stock
• Maintain an accurate diary system
• Ensure proper record keeping in line with business rules and where relevant, legislation

• Marketing Support
• Regional event assistance and organisation of smaller client events -booking venues, RSVP management, event management etc
• Representing the Financial Planning Partner at client events
• Representing the business at client events where required

• Office Management
• Support the Partnership Director with general office management tasks including reception, facilities, diary management, stationery management etc.

Knowledge:

• Knowledge of the Financial Services Industry
• FAIS and FICA knowledge

Competencies:

• Computer literacy: Microsoft Office, Spotlight would be an advantage
• Excellent verbal and written communications skills
• Customer centricity – passionate about client service
• Excellent organising and planning ability
• Problem solving skills
• Deadline driven
• Relationship management skills
• Assertiveness
• Proactive & resourceful
• Resilient under pressure
• Ability to multi-task
• Methodical, accurate and detail conscious

• Maintains confidentiality

Qualifications and Experience:

• Qualification in investments/financial planning/business management would be an advantage
• 2-3 years experience in a client services environment
• 3 years experience in the financial services industry preferred