Field Technician (Healthcare sector)

SUMMARY:
We are looking for a proactive Field Technician to join our client in the healthcare sector, based in JHB, Gauteng.

POSITION INFO:
Primary Responsibilities:

• Serve as the product, system, and technology expert on all POC/Biomedical equipment. Understand how systems interrelate both within the operating room and with other departments within the hospital environment.
• Develop and maintain a thorough understanding of our software-based clinical workflow solutions and be able to effectively communicate the benefits to a diverse group of end-users and stakeholders; with particular attention to navigating hospital IT departments to gain acceptance of our solutions.
• Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel as needed.
• Under the direction of the Sales Director, coordinates all aspects of the technical selling process prior to sales closure; assures a seamless transition to Project Management following the sales process.
• On an as needed basis, will establish new accounts and service accounts by identifying potential customers, planning and organizing sales call schedule in collaboration with the sales force.
• Support the sales process through the preparation and presentation of technical information to the sales force or to hospital end-users.
• Support the development of sales training programs and materials as well as dissemination of technical information.
• Partners with the customer to develop functionality requirements for POC/Biomed equipment deliverables that will establish the basis, guidelines, and definition for the project; continue to coordinate the project definition through its refinement process to sign off.
• Contributes to sales engineering/ product specialist effectiveness by identifying short term and long-range issues that must be addressed; recommending options and courses of action; implementing directives.
• Support convention activity as required.
• Develops competency to serve as a source for competitive technology identification and assessment.
• Develops professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Be obsessive about our customers, understand their business and how our products can help them achieve their goals
• Be comfortable dealing with different customers in different situations – each of our customers is unique and requires a tailored approach to address their challenges
• Bridge unique blend of business, social, and technical acumen
• Communicate clearly and effectively, with customers and team members
• Deal with new people and quickly form trusting working relationships
• Serve as trusted technical resource, developing intimate knowledge of customer operations
• Stay current on market trends and customer insights to support new product development efforts and commercial strategies

• Level of accountability: Generally Independent
• Level of decision making: Specialized Tasks
• Has contact with internal and external sales staff, end users, occasional executives
• Physical Requirements: Considerable Mental and Physical Effort
• Travel: Up to 40% local travel; up to 60% travel with overnight stays