Field Technician

SUMMARY:
Repairs and preventative maintenance on equipment (hardware and software) as per SLA's

POSITION INFO:

One of our clients who provides specialised equipment, services and software to the Banking, CIT, Casino and Retail markets, are looking for an experienced Field Services Technician to service their clients in Port Elizabeth. Applicants must have at least 3 to 5 years’ experience in the service, repair and maintenance of cash handling equipment and software.

• Must stay in Port Elizabeth.
• Own reliable vehicle is essential.

Duties:

• Repairs and preventative maintenance on equipment (hardware and software) as per SLA’s.
• Meet customer SLA's related to response and repair turn-around times.
• Report problems and escalate customer complaints to Manager within 2 hours.
• Manage stock, and assist with regular stock takes.
• Return defective parts and completed job cards timeously.
• Complete accurate reporting as required.
• Always remain professional during client liaison and interactions.
• Timeously follow up on client service / repair requests.
• Keep abreast of new technologies and trends within the industry.

Experience & Qualifications:

• Mechanical / Electronic or related tertiary qualification preferred.
• 3-5 years’ experience in repairs / servicing / maintaining cash handling equipment.
• Excellent technical and electronic knowledge of equipment and software.
• Reliable vehicle and valid drivers' license is essential.
• Ability to work independently and meet deadlines and SLA’s.
• Effectively manage time and prioritize tasks.
• Display initiative and self-discipline.
• High focus on customer care/satisfaction.
• Strong reporting and administration skills (highly computer literate).
• Excellent communication skills.