Field Support Engineer

SUMMARY:

Empower Solutions Onsite! Join Us as a Field Support Engineer.

As a Field Support Engineer, you'll troubleshoot, maintain, and optimize systems while building trust and relationships face-to-face. If you thrive in dynamic environments, enjoy problem-solving, and love making a tangible impact, this is your opportunity to s...

POSITION INFO:

Empower Solutions Onsite! Join Us as a Field Support Engineer.

As a Field Support Engineer, you'll troubleshoot, maintain, and optimize systems while building trust and relationships face-to-face. If you thrive in dynamic environments, enjoy problem-solving, and love making a tangible impact, this is your opportunity to shine!

 

What you’ll do:

• Responsible for repairing, troubleshooting, and installing hardware software of new faulty laptops and desktops.
• Windows OS Software installation, support, and troubleshooting including of 3rd party applications.
• To ensure that all open tickets are managed within the SLA.
• To reach efficiency target.
• Mobility support/workshop and Field Support Engineer.

Your expertise:

• 2 - 5 Years practical in-service delivery; desktop support; Network Support and Active Directory.
• Experience in mobile device support.

Qualifications required:

• Grade 12
• Certificate in CompTIA A+/N+ International or Equivalent is essential
• MSCE or MCDST
• Soft skills 
• Qualifications preferred:
  • ITIL Foundation V4

Other information applicable to the opportunity:

• Permanent Position
• Location: Sandton
• Work environment: Office Building in Sandton, floors with access to stairs. 
• Physical demands: Bound to sitting at a desk.
• Travel: Require valid driver’s license and own transport.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

NB! This job is now closed. You can apply for other jobs by uploading your CV.