Field Support Engineer

Recruiter:

IOCO

Job Ref:

iOCO03199

Date posted:

Friday, July 19, 2024

Location:

Sasolburg, South Africa

Salary:

Negotiable

SUMMARY:

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seekingÂ aÂ Field Support EngineerÂ to join our team and provide on-site technical support and assistance to clients or customers. You'll play a crucial role in en...

POSITION INFO:

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seekingÂ aÂ Field Support EngineerÂ to join our team and provide on-site technical support and assistance to clients or customers. You'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

What youâ€™ll do:

Responsible for repairing, troubleshooting, and installing hardware \ software of new\faulty laptops and desktops.
Replace\Installing of new desktops and laptops.
Windows OS Software installation, support, and troubleshooting including of 3^rd party applications.
Support Sasol Applications on Android and IOS devices.
To ensure that all open tickets are managed within the SLA.
To reach efficiency target. Mobility support/workshop and Field support engineer.

Your expertise:

3 Years practical in-service delivery; desktop support; Network Support and Active Directory.

Qualifications required:

Grade 12
Certificate in CompTIA A+/N+ International or Equivalent is Essential.Â
Soft skills certificates
ITIL Foundation V3
MCSE

Other information applicable to the opportunity:

Permanent Position
Location: Sasolburg, Free State
Physical Demands: Install / handling (Computer equipment) laptop/desktop and monitorsÂ
Travel:Â Must have valid driverâ€™s licence and own transport compulsory

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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