Field Services Manager (Regional)

SUMMARY:
-

POSITION INFO:

Are you a dynamic and results-driven professional with a passion for excellence in field service operations? My client is seeking a Regional Field Services Manager to lead their Inland region, ensuring that their service delivery is second to none. This is an exciting opportunity for an experienced manager to make a significant impact on an already successful business.

You will be responsible for the profitable and efficient management of the inland regional office focused on field services - including, but not limited to, installations, maintenance, and audits, as well as collaboration with the warehousing function within the region. You will be required to contribute to the development and implementation of operational strategies and processes.

This position will be based in Johannesburg, with the following regions under your control:

• Johannesburg
• Bloemfontein
• Polokwane
• Nelspruit

KEY PERFORMANCE AREAS

• Planning & Management
• Operational Accountability
• Leadership & Communication
• Quality Assurance

KEY PERFORMANCE RESPONSIBILITIES

Planning & Management

Improve operational efficiency and profitability through:

• Thorough campaign/task planning & management
• Staff management (job descriptions, bi-annual KPI reviews, discipline, etc.) and recruitment
• Motivating, mentoring & training of staff
• Implementing agreed business policies, processes and procedures
• Performance measurement & reporting
• Control of all expenses vs agreed budgets

Operational Accountability -- Field Services

Accountable for the management of Field Services teams including:

• Campaign Planning & on-time delivery of high-quality Field Services
• Appointing & managing all Tradereach staff, agents and contractors
• Fleet management of the Tradereach vehicles
• Ensure all company processes and procedures are implemented (including Health & Safety)

Proactive Leadership & Communication

• Continually review areas of accountability to introduce and implement value-added strategies
• Enhance the performance of the regional office, resulting in greater client and staff satisfaction
• Ensure the National Operations Manager is kept updated on Regional developments

Quality Assurance & Work Inspection

• Accept accountability for the quality of work delivered by all team members
• Ensure regular field visits are conducted to monitor quality & understand areas of focus in the drive for service excellence

QUALIFICATIONS & EXPERIENCE

• Degree / Diploma / National Certificate or equivalent
• Minimum of 5 years of management experience

SKILLS & EXPERIENCE

• Microsoft Office proficient
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• High professional ethical standards
• Excels at operating in a fast-paced, dynamic environment
• Ability to delegate responsibilities effectively
• Strong communication skills (oral and written)
• Problem-solving skills
• Calm and Professional

ADDITIONAL QUALITIES REQUIRED

• Energetic and passionate about the role and industry
• Hands-on approach to management and problem-solving
• Ability to lead by example and actively participate in field operations when necessary
• Enthusiastic about driving team performance and achieving results
• Adaptable and resilient in facing challenges in a dynamic regional environment

The salary for this position is R30 000 per month - PLEASE DO NOT APPLY IF YOU ARE ALREADY EARNING MORE THAN THIS 

NB! This job is now closed. You can apply for other jobs by uploading your CV.