Field Service Support Specialist - Mining

SUMMARY:
The Millwright lead / Field service support lead is responsible for providing field service, product technical support, fleet performance monitoring and commissioning of Mining Off-Highway Vehicle electric drive systems.

POSITION INFO:
QUALIFICATIONS AND REQUIREMENTS:


Trade qualified electrician or Millwright/electro-mechanic.

10 years’ post-graduation/trade experience in a service position, preferably in the South African mining industry.

Knowledge and experience of Electric Drive AND Traction Systems used in surface mining applications.

Experience with multi-location teams involved in design and validation activities.

Strong technical aptitude, including applicable engineering tools and systems.

Strong oral and written communication skills

Strong interpersonal and leadership skills

Computer software and hardware proficiency

responsibilities
Ensures Customer Service excellence and conducts fieldwork in compliance with all applicable local, government, company and mine regulations and employee safety practices.

Responsible for overall truck commissioning for the region.

Supports troubleshooting efforts on site & remotely for drive systems.

Acts as the service support point of contact for distributor(s) and/or mines operating drive systems in the defined region

Reports & escalates product quality, and warranty claims for the region.

Attends and actively participates in internal & external daily, weekly, and monthly meetings with customers, peers, and management.

Prepares and submits reports, presentations, and other documents as required.

Supports OEM & distributor activity in the region (sales, troubleshooting, joint customer meetings)

Supports field test activities in region for new product development.

Provides product performance & potential sales opportunities to headquarters support team.

Monitors and communicate project status, business issues and significant developments

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