Field Service Manager

Recruiter:

West Coast Personnel

Job Ref:

CPT000293/NDB

Date posted:

Wednesday, April 2, 2025

Location:

Capetown, South Africa

Salary:

R45,000 per month Monthly

SUMMARY:
Job Purpose

Manage and support Service Technicians, oversee customer relationships, installations, troubleshooting, and commissioning. Train and mentor technicians to ensure efficient service delivery.

POSITION INFO:
Qualifications & Experience

B Tech: M. Eng or N. Dip Mech Eng
Gas Practitioner License
8 – 10 years’ experience in Industrial/ Engineering (Advantageous)
Knowledge of boilers, burners, and electrical systems
Strong leadership, problem-solving, and customer service skills
Computer literacy (Office Suite, MS Teams, Accpac, Xero - Advantageous)

Key Responsibilities

Service Management: Plan, schedule, and oversee service team operations
Client Relations: Act as the primary contact, ensuring excellent service
Sales Support: Help drive revenue and promote service offerings
BMS Development: Enhance and expand the Boiler Management System
Team Development: Train and mentor technicians for career growth
Reporting & Admin: Prepare quotes, invoices, and performance reports

Skills & Competencies

Problem-solving & decision-making
Customer-focused communication
Leadership & adaptability
Integrity & accountability

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