Field Service Engineer

SUMMARY:

Transform Your Career Story with iOCO Infrastructure Services. 

We are seeking a skilled Field Service Engineer to join our team. In this role, you will be responsible for installing, maintaining, troubleshooting, and repairing technical equipment at client sites. You will provide on-site s...

POSITION INFO:

Transform Your Career Story with iOCO Infrastructure Services. 

We are seeking a skilled Field Service Engineer to join our team. In this role, you will be responsible for installing, maintaining, troubleshooting, and repairing technical equipment at client sites. You will provide on-site support, conduct routine maintenance, and ensure optimal equipment performance. The ideal candidate has strong problem-solving skills, technical expertise, and excellent customer service abilities.

What you’ll do:

• Responsible for repairing, troubleshooting and installing hardware \ software of new \ faulty laptops and desktops.
• Replace \ Installing of new desktop and laptops.
• Windows OS Software installation, support and troubleshooting including of 3^rd party applications.
• Support Sasol Applications on Android and IOS devices.
• To ensure that all open tickets are managed within the SLA.
• To reach efficiency target. Mobility support / workshop and Field support engineer.

Your expertise:

• 1-2 year server, network and desktop support experience.
• 3 Years practical in-service delivery; desktop support; Network Support and Active Directory.

Qualifications required:

• Grade 12                                                        
• A+                               
• N+      
• Soft skills certificates
• ITIL Foundation V3
• Qualifications preferred: 
  • Certificate in CompTIA A+/N+ International or Equivalent is Essential. 
  • MCSE 
  • ITIL

Other information applicable to the opportunity:

• Permanent Position
• Location: Sasolburg, Free State
• Work environment: Office, industrial plant and mine operations environment.  
• Physical demands: Install / handling (Computer equipment) laptop/desktop and monitors etc.
• Travel: Yes – Must have valid driver’s licence and own transport compulsory. 

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.