Field Service Engineer

SUMMARY:
We are looking for a Field Service Engineer. We have a permanent role in Jet Park.

POSITION INFO:
Key Performance Areas
- You will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers.
- You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (G').
- We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems.
- Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support.
- The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments.
- You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions.
- Communicate with various stakeholders, product company and other customer centers.
- Accountability of order execution with operational excellence.
- Support for Service Level Agreement finalization.
- Support for successful project executions with Automation task related to Software.
- Strong collaboration with Product Sales Team for new projects including demos.

During the project phase
- Integration of new software solutions into existing technical customer environments.
- System installation and configuration of software products including tools and their controllers.
- Handling of change requests.
- Testing and validation.
- Problem analysis and elimination of errors.
- Customer trainings.
- Supporting customer in pilot phases, while ramping up the production.

During the maintenance phase additionally:
- Ongoing remote or onsite production support.
- Follow up on IT incidents with product company.
- Shift support if necessary.
- Reconfiguration and modification.
- Software updates.
- Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.) related to Industrial tools.

Qualifications & Experience
- Degree or diploma in Information Technology/Electronics and Communication, or equivalent.
- Certification courses in software and database are advantageous.
- Proven professional experience as a system administrator in the IT sector.
- Minimum 3+ years of relevant experience in the field.
- Valid driver's license.
- A Team Player with strong communication skill.
- Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
- Installation and troubleshooting of hardware platforms.
- Network technology and data communications.
- ORACLE and Microsoft SQL Server installation and administration.
- Webserver installation, management and troubleshooting: Apache, IIS.
- Fluent in verbal and written English, additional local languages would be advantageous.
- Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable.
- Advantageous to have experience with software programming and scripting languages.
- Self-motivated with a strong sense of responsibility.
- Ability to handle complex multitasking situations under pressure.
- Proactive, dynamic and enthusiastic.
- Excellent interpersonal and organizational skills.
- Capability of adapting to flexible schedules.
- Willing to travel extensively as per business requirement.
- Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.
- Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas.
- Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities.
- Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.

Please call us on 0100300127

NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.