Field Agent

Recruiter:

Rentoza (Pty) Ltd

Job Ref:

JHB000031/CW

Date posted:

Monday, January 27, 2025

Location:

Johannesburg, South Africa

Salary:

6000 Monthly

SUMMARY:
Driver
Johannesburg (Sandton) and Capetown (Woodstock)
R8000 + Benefits

POSITION INFO:

Job Description: Driver/Field Agent

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role

We are looking for a Driver/Field Agent to join our Logistics and Recoveries department to help deliver a world class customer experience for our rapidly growing subscriber base. The Driver/Field Agent role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high growth technology company, with significant potential for career growth across multiple verticals. The ideal candidate will be responsible for ensuring the timely and efficient delivery of packages to customers, providing excellent customer service, and representing our brand positively in the field.

Key Responsibilities
Delivery Operations:

Pick up and deliver packages to customers across designated routes within the assigned area.
Review the daily route plan. Plan the route, or follow the prescribed route, using the Google Maps app (re-align, when necessary, based on changes authorised by line manager).
Ensure all deliveries are made in a timely, efficient, and safe manner.
Accurately track and document deliveries, including any special instructions or customer requests.
Assist with fulfillment tasks when required.

Customer Interaction:

Provide friendly, professional service during all customer interactions.
Communicate with customers regarding delivery status, expected arrival times, and any potential delays.
Handle any customer inquiries or issues promptly and escalate to management as needed.

Vehicle Maintenance:

Ensure the company vehicle is maintained in excellent condition, reporting any maintenance issues or damages immediately.
Adhering to vehicle maintenance, checklists, cleaned, servicing within required mileage, license disk renewal.
Keep the delivery vehicle clean, organized, and stocked with necessary supplies.

Safety and Compliance:

Follow all traffic laws and company policies to ensure safe driving practices.
Adhere to all company protocols regarding package handling, delivery verification, and customer privacy.
Comply with all safety regulations and guidelines to ensure the safety of self, customers, and packages.

Reporting and Documentation:

Maintain accurate records of deliveries, including time logs, mileage, and delivery confirmations.
Report any delivery issues, accidents, or delays to the Operations Manager promptly.

Required Skills and Qualifications

Matric/Grade 12
Valid Driver's license and PDP with a clean record (no endorsements)
Fluent in English - Written and Oral
Minimum 5 years driving experience
Ability to work weekends and overtime, especially during monthly peaks.
Ability to negotiate and secure collection dates with defaulting customers.
Ability to collaborate across multiple teams to evolve processes and drive operational excellence.
Investigative/problem solving mindset.
Ability to work independently.
Excellent organisational skills.
Strong verbal interpersonal communication skills with internal stakeholders and external customers.
Technically sound ability to understand reporting principles and structures.
Good understanding of value chain and business processes over multiple systems such as Zendesk, Shopify, Route Planning, Jira and Google G-suite.

Benefits
Offices:

Johannesburg
Cape Town
Durban

Perks:

Free Friday lunches
Monthly socials
Discovery Medical aid : 100% cover (permanent staff)
Provident Fund (permanent staff)
Paid annual leave
Employee Health and Wellness Assistance
Learning and Development opportunities
Mentorship programme
Community initiatives
Access to cutting edge technology
Hybrid (after probationary period, if applicable)

Field Agent

Job Description: Driver/Field Agent

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