Field Agent

SUMMARY:
Driver
Johannesburg (Sandton) and Capetown (Woodstock)
R8000 + Benefits

POSITION INFO:

Job Description: Driver/Field Agent

• Pick up and deliver packages to customers across designated routes within the assigned area.
• Review the daily route plan. Plan the route, or follow the prescribed route, using the Google Maps app (re-align, when necessary, based on changes authorised by line manager).
• Ensure all deliveries are made in a timely, efficient, and safe manner.
• Accurately track and document deliveries, including any special instructions or customer requests.
• Assist with fulfillment tasks when required.

• Provide friendly, professional service during all customer interactions.
• Communicate with customers regarding delivery status, expected arrival times, and any potential delays.
• Handle any customer inquiries or issues promptly and escalate to management as needed.

• Ensure the company vehicle is maintained in excellent condition, reporting any maintenance issues or damages immediately.
• Adhering to vehicle maintenance, checklists, cleaned, servicing within required mileage, license disk renewal.
• Keep the delivery vehicle clean, organized, and stocked with necessary supplies.

• Follow all traffic laws and company policies to ensure safe driving practices.
• Adhere to all company protocols regarding package handling, delivery verification, and customer privacy.
• Comply with all safety regulations and guidelines to ensure the safety of self, customers, and packages.

• Maintain accurate records of deliveries, including time logs, mileage, and delivery confirmations.
• Report any delivery issues, accidents, or delays to the Operations Manager promptly.

• Matric/Grade 12
• Valid Driver's license and PDP with a clean record (no endorsements)
• Fluent in English - Written and Oral
• Minimum 5 years driving experience
• Ability to work weekends and overtime, especially during monthly peaks.
• Ability to negotiate and secure collection dates with defaulting customers.
• Ability to collaborate across multiple teams to evolve processes and drive operational excellence.
• Investigative/problem solving mindset.
• Ability to work independently.
• Excellent organisational skills.
• Strong verbal interpersonal communication skills with internal stakeholders and external customers.
• Technically sound ability to understand reporting principles and structures.
• Good understanding of value chain and business processes over multiple systems such as Zendesk, Shopify, Route Planning, Jira and Google G-suite.

• Johannesburg
• Cape Town
• Durban

• Free Friday lunches
• Monthly socials
• Discovery Medical aid : 100% cover (permanent staff)
• Provident Fund (permanent staff)
• Paid annual leave
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting edge technology
• Hybrid (after probationary period, if applicable)