FOH Duty Manager

SUMMARY:

About the Role

POSITION INFO:

Key Responsibilities

• Supervise and coordinate front-of-house staff to ensure smooth and efficient operations.
• Maintain high levels of customer service, addressing guest inquiries and concerns promptly.
• Train, motivate, and manage the front-of-house team to uphold service standards.
• Oversee reservations, guest check-ins, and check-outs, ensuring an organized flow.
• Monitor and manage stock levels, ensuring all front-of-house supplies are available.
• Work closely with other departments to ensure seamless communication and service delivery.
• Handle cash, card transactions, and reconciliation procedures.
• Enforce health and safety protocols to ensure a secure environment for staff and guests.
• Assist in managing budgets and optimizing costs for front-of-house operations.
• Deal with any operational challenges, resolving issues proactively.

Requirements & Qualifications

• Previous experience in a similar role within hospitality, events, or a customer-facing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle challenging situations.
• Proficiency in booking/reservation systems and POS software.
• Flexibility to work evenings, weekends, and public holidays as required.
• Knowledge of health & safety regulations and best practices.

What We Offer

• Competitive salary and benefits package.
• Career growth and development opportunities.
• A vibrant and supportive work environment.
• Staff discounts and perks.