FOH Duty Manager

SUMMARY:

About the Role

We are seeking a dynamic and customer-focused Front of House Duty Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the front of house, ensuring seamless guest experiences, and leading a team to deliver exceptional service.

POSITION INFO:

Key Responsibilities

• Supervise and coordinate front-of-house staff to ensure smooth and efficient operations.
• Maintain high levels of customer service, addressing guest inquiries and concerns promptly.
• Train, motivate, and manage the front-of-house team to uphold service standards.
• Oversee reservations, guest check-ins, and check-outs, ensuring an organized flow.
• Monitor and manage stock levels, ensuring all front-of-house supplies are available.
• Work closely with other departments to ensure seamless communication and service delivery.
• Handle cash, card transactions, and reconciliation procedures.
• Enforce health and safety protocols to ensure a secure environment for staff and guests.
• Assist in managing budgets and optimizing costs for front-of-house operations.
• Deal with any operational challenges, resolving issues proactively.

Requirements & Qualifications

• Previous experience in a similar role within hospitality, events, or a customer-facing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle challenging situations.
• Proficiency in booking/reservation systems and POS software.
• Flexibility to work evenings, weekends, and public holidays as required.
• Knowledge of health & safety regulations and best practices.

What We Offer

• Competitive salary and benefits package.
• Career growth and development opportunities.
• A vibrant and supportive work environment.
• Staff discounts and perks.

 

---