SUMMARY:
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POSITION INFO:
JOB DESCRIPTION:
To manage and coordinate inland freight forwarding operations for exports, including cross-border logistics control, truck fleet management, coordination with clearing agents and warehouse service providers, file keeping, and daily operational management.
Main Duties and Responsibilities:
Operational Management
- Oversee and manage inland freight forwarding operations for export shipments, ensuring timely and efficient movement of goods.
- Coordinate and manage the truck fleet, including scheduling, maintenance, and route planning.
- Work with clearing agents to facilitate customs clearance and ensure compliance with regulations.
- Collaborate with warehouse service providers to ensure proper handling, storage, and dispatch of export goods.
- Maintain accurate and up-to-date records of all operational activities, shipments, and documentation.
Customer Service
- Provide exceptional customer service by addressing and resolving client inquiries, issues, and concerns related to export shipments.
- Communicate with clients to provide updates on shipment status and resolve any operational challenges.
- Develop and maintain strong relationships with clients to ensure high levels of satisfaction.
Communication
- Serve as the primary point of contact between the company, clients, clearing agents, warehouse providers, and truck fleet operators.
- Ensure effective communication and coordination among all parties involved in the export inland freight forwarding process.
- Report to the Project Manager on daily operational activities, performance metrics, and any issues affecting logistics.
Reporting
- Prepare and submit regular reports on export inland freight forwarding operations, fleet management, shipment statuses, and client interactions.
- Monitor and analyze performance metrics related to export operations and fleet management.
- Maintain comprehensive files and documentation related to all operational activities and transactions.
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