Experienced Service Manager

SUMMARY:
JHB050- Experienced Service Manager - Gauteng, Randburg
 
#DriveYourCareerForward by joining a top-tier high volume brand as their distinguished Workshop Service Manager!

If you are ready to be the leader of all things Automotive in a workshop environment and are an experienced workshop service manager, who is committed to ensuring Fixed Right First Time to ensure customer satisfaction and retention, then you need to apply for this sought after opportunity.

The successful applicants core objective will be to oversee the entire department ensuring motivated staff, happy customers and relationships with key stakeholders and suppliers whilst ensuring profitability and consistency.  The ideal candidate must have a Trade Test (Motor Mechanic) with experience in a franchise dealership.

Remuneration:
Market related– Benefits including Provident Fund, Medical Aid

POSITION INFO:
Duties include

• Ensure high-quality service and timely vehicle repairs.
• Maintain customer satisfaction and retention.
• Train and motivate technicians and apprentices.
• Oversee safe and clean workshop operations.
• Set and monitor service performance and sales targets.
• Manage expenses, reduce job stoppages, and minimize repeat repairs.
• Support frontline staff and handle customer repair explanations.
• Allocate repair orders and assist with diagnoses.
• Conduct quality control inspections.
• Review service invoices, warranty cases, and customer satisfaction reports.
• Develop marketing strategies and cultivate business relationships.
• Ensure compliance with franchisor and dealer guidelines.
• Lead technician meetings, address safety issues, and mentor trainees.
• Handle staff management tasks and submit incentive claims.
• Attend departmental meetings for effective communication.
• Provide feedback to frontline staff on individual customer vehicle parts during WIP meetings and discuss performance against targets in departmental meetings

• Matric (Grade 12)
• Qualified Red Seal Mechanic
• Strong technical skills and knowledge
• Excellent management style
• Workshop Manager experience at a Motor Vehicle Dealership with a stable work track record
• Strong planning and organizing skills
• Strong financial and budgeting skills
• Passion for excellence
• Results-driven mindset