Experienced Automotive Service Manager - Johannesburg Eastern Suburbs

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
Our Client, proudly considered one of the country's biggest forklift and warehousing companies, are looking for an Experienced Service Manager to join their Team.

POSITION INFO:
Responsibilities; include but not limited to

• Staff leadership and performance management
• Recruit, mentor and develop the service team and nurture an environment where they can excel through encouragement and empowerment
• Ensure effective communication of relevant information between departments
• Manage performance through counselling, training, and corrective action
• Manage disputes/ grievances/ changes in accordance with procedures and accepted practices
• Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes
• Maintain an orderly workflow according to priorities
• Always keep a safe and clean workspace

• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of issues and following problems through to resolution/customer satisfaction
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Resolve/assist in the resolution of disputes with customers/subcontractors on site
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Consistently deliver optimum customer service experiences by offering knowledge, advice, and answering questions and concerns
• Implement and maintain company health and safety and quality standards
• Achieve departmental budget requirements and national service KPI’s (monthly/quarterly/annually)

• Participate/implement Strategic goals of the Company and/or Group
• Resources and assets to be managed
• Ensure performance targets are met and take corrective action where/when required
• Manage monthly costs, analyse variances, report against variances and take corrective action
• Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies
• Complete, analyse and submit reports as required or requested

• At least 3-5 years of experience in same or similar role as Service Manager in the Automotive industry
• Appropriate Business Administration qualifications or work experience
• Preference will be given to persons who have experience in service management, working specifically
• on Industrial Equipment
• Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageous
• A materials handling servicing background with experience on senior management level will be given
• preference
• Decision making ability
• Ability to balance strategic and operational involvement
• Proven track record of staff management