Executive Housekeeper

SUMMARY:
We are looking for an experienced Executive Housekeeper for a 5-star hotel based in the Northern parts of Pretoria.

POSITION INFO:
Requirements:

• Relevant Tertiary qualification (Diploma / Degree)
• 5+ years experience within an Executive Housekeeper position
• Experience within a 5 star establishment
• Experience with 140 + rooms
• Experience with outsource contract management company.

• Full knowledge of housekeeping department, services, and inventory
• Strong administrative, computer and management skills with the demonstrated ability to make decisions, work independently and generate ideas.

• Proven ability to lead, motivate and work as a team.
• Excellent communication skills
• Detail orientated with the ability to multi-task a complex schedule and manage stressful situations.
• Demonstrated passion and desire for excellence with strong positive work ethic and team player skills.
• Willingness to embrace and promote the Hotel’s philosophy and culture.
• Excellent interpersonal and guest relation skills
• Excellent human resource and financial skills
• Experience in managing at least 25 people.
• Proven experience in recruiting and hiring.
• Proactive and creative problem-solving skills.
• Flexibility in schedule to work weekends and overtime.
• Good planning skills
• Tact and discretion when dealing with people.
• Knowledge of performance management systems Awareness and understanding of a variety of cultures.

• To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
• To strive and anticipate the customers’ needs whenever possible to enhance quality service, and in turn enhance
• customer satisfaction.
• To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
• To maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required. To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
• To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules.
• To assist in creating an environment which promotes colleagues’ morale that encourages employees to have pride
• in their department and their skills ensuring maximum efficiency.
• To appraise colleagues at least every 3 months, identifying developmental needs from colleagues’ appraisals
• ensuring maximum support received.
• To address development needs identified from appraisal and to maximize areas of strength. To deliver hotel products and Departmental Service Standards.
• To positively promote sales awareness with the Department and maximize sales opportunities.
• To help control operating costs within the standards set under the direction of the Departmental Managers. To identify and report hazards and maintenance requirements in the workplace and follow through with your Department Manager to ensure no defects.
• To comply with statutory and legal requirements for fire, health and safety. Check that members of your department are also aware of these requirements and are working in accordance to them.
• Ensures measurable quality objectives are established and actively participate in the review of these objectives. Ensures the availability of resources to carry out all tasks.
• Ensures customer requirements are determined and met.
• Actively promotes an awareness of customer requirements throughout the organization. Ensures appropriate communication processes are established.
• Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs. Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Understands and is aware of all fire and safety procedures.

• Ensures that all department reports and correspondence are completed punctually and accurately. Ensures proper control of the keys allocated to the housekeeping department.
• Ensures proper handling and control of lost and found.
  Ensures proper requisitioning and controlling of supplies. Ensures proper assignments of work to housekeeping colleagues.
• Ensures effective control of linen (receiving, recording and storage) Monitors through regular inventories and analysis of losses.
• Reviews and updates Departmental Performance Plan on a regular basis.

• Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual. Liaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work.
• Liaises with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list. Conducts inspections of all hotel areas to check the cleaning standards.
• Ensures the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly.
• Makes recommendation to management for modernization of equipment and refurbishment programs. Ensures that all rooms are checked prior to the arrival of the guest for 100% readiness.
• Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues.
• Conducts regular housekeeping meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments.
• Uses the guest history system to its fullest potential.

• Assists in the preparation of the department’s budget.
• Ensures that the department’s operational budget is in line and costs are strictly controlled.
• Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.

• Ensures that all colleagues report for duty punctually always wearing the correct uniform and name badge.
• Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development.
• Ensures colleague evaluations are conducted for all housekeeping colleagues to review their general performance, discuss existing performance and areas of improvements by conducting probationary, and 3 monthly appraisals. Ensures that the colleagues are given proper awareness training as to the Quality Policy, Vision, and Mission Statement of the company.
• Comes up with training plan that will enhance colleague’s performance and motivate them to be more effective in
• their work.
• Ensures that all colleagues have a complete understanding of and adhere to the hotel’s policy and procedures.

• Maintain appropriate records of education, training, skills and experience.
• Provide constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
• Update SOPs when needed.
• Control department forms and records according to the Fairmont standards for Document Control.