Engineer: Level 3 Connectivity Support

Recruiter:

Vox Telecommunications

Job Ref:

JHB000742/PM

Date posted:

Tuesday, November 12, 2024

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
To provide Technical Support to Vox Telecom customers.

POSITION INFO:

To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Connectivity Support functions including tickets, calls, complaints and mail queries from customers (Including Advanced SLA) and/or Level 1 and Level 2 Support engineers.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
To support the other team engineers of the Connectivity Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
To ensure incidents and service requests are managed effectively to the company’s policies and procedures to agree upon Technical standard, timeline and first call resolution
To ensure consistent performance to internal KPIs targets of 80% or to exceed performance.
To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.

Similar jobs you might be interested in:

Engineer: Level 3 Connectivity Support
Location: Johannesburg
Salary: Market Related
To provide Technical support to Vox Telecom customers.
9 days ago

Engineer: Level 2 Connectivity Support
Location: Johannesburg
Salary: Market Related
To provide Technical support to Vox Telecom customers.
9 days ago

Mid level Electrical engineer
Location: Centurion
Salary:
We are seeking a mid level electrical engineer for an electrical engineering consulting firm
Today

Mid Level Mechanical Engineer
Location: Johannesburg
Salary:
A mining company in the east of Johannesburg is seeking a mid level mechanical engineer.
Today

Mid-Level Software Engineer
Location: Centurion
Salary:
Are you a Mid-level Software Developer wanting to make a move? We have an exciting opportunity. APPLY NOW!!!!!
20 days ago

Solution Analyst - Mining Analytics-Johannesburg
Location: Johannesburg
Salary:
1 day ago

DevOps Engineer
Location: Johannesburg
Salary:
Are you ready to elevate your career by working with cutting-edge technologies in a dynamic, fast-paced environment?
2 days ago

MES Engineer
Location: Midrand
Salary:
We are seeking a skilled and motivated Manufacturing Execution Systems (MES) engineer to join our dynamic team. In this role, you will play a critical part in optimizing and streamlining our manufacturing processes through the effective implementation and management of MES solutions. As an MES engineer, you will work closely with cross-functional teams to ensure seamless integration between produc...
2 days ago

Senior Electrical Engineer
Location: Johannesburg
Salary:
Are you ready to take your electrical engineering expertise to the next level? We are seeking a Senior Electrical engineer with a strong background in power electronics and electrical design to join an innovative and dynamic team. If you are passionate about creating cutting-edge solutions and driving impactful projects, this opportunity is for you!
2 days ago

Junior Electronic Engineer
Location: Centurion
Salary: Neg
Junior Electronic engineer interested in Embedded software development on various platforms. BEng (Electronic engineering). Centurion
3 days ago