End User Account Manager

Recruiter:

The HR Company

Job Ref:

Dur000278/Kerry

Date posted:

Monday, January 13, 2025

Location:

Johannesburg, South Africa

Salary:

R55 000 CTC, including medical aid and pension

SUMMARY:
Our client in the ICT & telecoms industry nationally is looking to appoint an End User Account Manager in Johannesburg. The role will be responsible for actively finding new markets, exploring new opportunities and tailoring sales solutions accordingly.

POSITION INFO:
Key Requirements and Skills:

Matric
Tertiary education in sales advantageous
Own transport
5 years of experience working in a sales driven environment.
Experience working in ICT/Telecoms industry
Networking
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity and business development
Up selling and cross selling

Key Responsibilities:

Presenting Solutions:

Quickly learn and understand the technical aspects of products to effectively present them to end users in a way that aligns with their business needs and strategic goals.
Build robust, data backed selling stories and value propositions to support all proposals.

Influencing Specifications:

Engage with clients to ensure the inclusion of the company’s products into their technical specifications, contributing to long-term adoption and integration.

Strategic Engagement:

Build relationships with key decision-makers, including executives, to showcase the value and benefits of the solutions offered.

Business Development:

Actively seek new opportunities, generate leads, and contribute to business growth
Demonstrate an innovative approach to adding value to customers and closing deals
Own and exceed revenue targets including accurately forecasting of sales
Organised and good with pipeline reporting and management
Develop customer development and account plans and make them a reality

Collaboration and Adaptability:

Work closely with cross-functional teams such as sales, product development, technical and marketing to align solutions with customer needs and business goals

Continuous Learning:

Stay updated on industry trends, product developments, and competitors, and use this information to quickly enhance knowledge and present relevant, innovative solutions to clients

Administration:

Prepare and maintain detailed records of customer interactions, issues, and resolutions.
Generate and analyse reports on account activity, performance.
Document key customer information, including feedback, contracts, and communication logs.
Organise and schedule regular account reviews, check-ins, and follow-up meetings.
Assist in the preparation of internal reports or presentations related to clients.

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