E-commerce Order Fulfillment Specialist

SUMMARY:
E-COMMERCE  ORDER FULFILLMENT SPECIALIST
SALARY: R 15 000.00
 E-commerce Order Fulfillment Specialist will work with the E-commerce Manager and a small distribution centre team, while working closely and collaborating with the Marketing Manager and her team. Time will be split between working in  main warehouse and our ecommerce distribution centre. In addition working with the ecommerce team, you will also be working with the retail warehouse team, distribution team, and third party couriers, as well as ecommerce customers.

• Matric Essential
• Must have a working familiarity with MS Office, especially Excel
• Experience with ecommerce order fulfilment is preferred.
• Experience with Shopify, Posworx, uAfrica (now BobGo) is also preferred
• Strong working knowledge and experience on Shopify,  Posworx ,Microsoft Office suite, especially Excel
• Google collection of interconnected digital tools and services, especially Google Sheets and Google Analytics
• Google Ads (not required but beneficial)
• Facebook Ads (not required but beneficial)
• Driver’s license and own transport is a MUST

• Expedite an order for which the web-shop has received payment
• Systems: Shopify; Posworx; BobGo Interface (previously, uAfrica)

• Send out parcels with the couriers
• Systems: BobGo interface; Dealing with couriers

• Physical picking and packing of orders

• Physically receiving stock into the Retail DC, from where it is processed for receipt into the Ecommerce DC

• Customer Service Representative (Orders): This title emphasizes the responsibility for resolving customer issues related to orders, such as missing items or incorrect sizing

• Unpack the stock received from the Retail DC

• Cycle counting is a counting solution that allows businesses to count a number of items in a number of areas within the warehouse without having to count the entire inventory, stopping production 

• Stock taking is the counting of on-hand inventory
• This means identifying every item on hand, counting it and summarizing these quantities by item
• There may also be a verification step, where the count results are compared to the inventory unit counts in a company's computer system

• Barcodes are received from the Retail DC, and placed on stock by the Ecommerce DC 
• Quality Control Stock (For Stock Receipt)  
• QC of stock- Quality and against documentation (IBT)
• Quality Control Stock (For Stock Dispatch) 
• QC orders for quality and accuracy 
• Assist DC operations  
• On an ad hoc basis, assist Ecommerce Warehouse Supervisor with his duties

POSITION INFO:
#E-COMMERCE#ORDER FULFILLMENT SPECIALIST#JHB#