E-Commerce Business Manager

SUMMARY:
Our client who’s key focus is to keep on delivering high quality internet solutions to people and businesses are looking for a E-Commerce Key Account Manager to join their team. They are based in Midrand and looking for an individual that has an excellent track record in key account management within the ISP sector. This role is temporary based.

POSITION INFO:
Key Responsibilities:

• Develop and implement effective sales strategies for online and retail channels, aiming to achieve revenue targets and expand market presence
• Lead and motivate a team of sales associates, fostering a culture of success and ensuring the team consistently meets and exceeds sales goals
• Oversee inventory levels in online and retail stores, ensuring optimal product availability, and strategically managing stock turnover
• Ensure exceptional customer service is provided across both online and physical retail environments, addressing inquiries promptly and resolving issues to enhance customer satisfaction
• Monitor sales performance, analyse data, and generate reports to identify trends and opportunities, contributing to informed decision-making
• Collaborate closely with the merchandising team to create compelling product displays and impactful promotional campaigns that drive sales
• Ensure compliance with all retail and online sales regulations, including labelling and licensing requirements, to uphold legal standards

• Matric (Grade 12) – Technical training would be essential
• Bachelors degree or equivalent

• Minimum of 3 years of proven work experience in online retail sales, with a strong understanding of e-commerce business models
• Proven track record of working with e-commerce companies, including managing product listings, optimizing sales performance, executing promotional strategies, and driving revenue growth on the platform
• Experience in building and maintaining strong relationships with online retail partners, ensuring smooth operations and consistent performance improvements
• Strong leadership and team management skills, with the ability to motivate, guide, and develop cross-functional teams to achieve business goals
• Excellent communication and interpersonal skills, enabling effective collaboration with internal stakeholders, external partners, and customers
• Analytical mindset with proficiency in data analysis tools and the ability to interpret sales trends, forecast demand, and create actionable insights for business growth
• Experience in managing budgets, setting sales targets, and delivering measurable results in a fast-paced, competitive environment
• Familiarity with e-commerce tools and platforms is an added advantage