Duty Manager

SUMMARY:
Intimate luxury 5* Hotel in Franschhoek is looking for a Duty Manager.

POSITION INFO:
Responsibilities:

Facilitate a seamless stay: planning of the guest journey and making contact with guests during their stay for updates / feedback
Deal with and or escalate guest challenges / complaints
Monitor guest feedback, driving improvements based on this feedback
Ensure that all guest facing teams maintain a professional and polished
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism
Work closely with Finance and Reservations teams.
Schedule training on challenging feedback to improve service delivery.
Communicate occupancy changes or room moves to all departments
Conducting regular training on current and updated SOP’s
Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered
Manage the monthly reconciliation of Front Office External Supplier Accounts
Manage O-status and Management Accounts
Minimize waste and control resources within the front office department.
anaging the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain Health and Safety standards

Requirements:

Matric
Tertiary qualification in Hospitality or Hotel Management
Valid Driver’s license
Ability to work shifts including night shift.
Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience
Computer skills including proficiency in the use of Protel and MS office
Attention to detail
Innovation for results
Initiative and change agent
Teamwork, cross organisational collaboration and building high performance teams
Personal and professional integrity of the highest standard
Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous