Director Retail Operations South

SUMMARY:
A Automotive company is looking for a Operations Director

POSITION INFO:
Qualifications:

• Matric/Grade 12
• Relevant Degree

• Proven ability to communicate effectively (written and verbal) with diverse audiences, including senior management.
• Demonstrated experience in retail business operations, particularly within the heavy-duty truck industry.
• Ability to analyze complex situations, identify root causes, and develop effective solutions.
• Service-oriented with a strong focus on customer satisfaction and building long-term relationships.
• Driven to achieve goals, with a proactive and results-oriented mindset.
• Ability to effectively manage and collaborate with stakeholders across national and international boundaries.
• Adherence to high ethical standards and a commitment to upholding the principles of the Volvo Group.
• Excellent written and spoken English communication skills.

• Develop and execute strategies, action plans, and tools to enhance Retail Operations performance, profitability, and development
• Ensure alignment of all initiatives with the Volvo Trucks Southern Africa business plan and strategy
• Define, track, and analyze key performance indicators (KPIs) to monitor Retail performance
• Set and achieve ambitious, measurable objectives for the Retail organization
• Continuously monitor performance, analyze results, and take corrective action
• Drive the implementation of best practices and efficient processes across the Retail organization
• Foster a culture of operational excellence and customer satisfaction
• Lead, motivate, and develop a high-performing Retail team
• Foster a collaborative and supportive work environment.
• Ensure the team has the necessary competencies and resources to succeed.
• Jointly responsible for driving customer satisfaction within Retail Operations.
• Actively participate in the Commercial Crew to enhance customer relationships.
• Collaborate effectively with other Volvo Trucks South Africa departments to achieve company-wide goals.
• Actively participate in cross-functional initiatives.
• Utilize appropriate tools and methodologies for performance management and communication