Direct Travel Specialist

SUMMARY:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email

POSITION INFO:

Direct Travel Specialist – Sandton

KEY OUTPUTS

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out of the box planning and designing of itineraries
• Handling reservation requests either email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of our dynamic direct guests
• Proactive selling of our products and services ensuring the best possible safari for the guest
• Saturday duty and cell phone duty on a rotation basis
• Public holiday duty and cell phone duty on a rotation basis
• Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• An independent, curious and “can do it” nature
• Upholding the cornerstones of Company ... Care of the people, Care of land, Care of the wildlife

KNOWLEDGE REQUIRED

• A good knowledge on any of the destinations that Company promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of the Company
• Communication skills and a good command of the English language
• Tourplan reservations system, added advantage

SKILLS REQUIRED

• Time & desk management
• Computer aptitude
• Understanding of travel industry
• Attention to detail
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused
• Creativeness, flexibility, high energy and patience
• An independent, curious and “can do it” nature
• A good knowledge on any of the destinations that Company promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• Tourplan reservations system
• Creativeness, flexibility, high energy and patience

EXPERIENCE REQUIRED

• Must have at least 5 years reservations experience preferably in a tour operating environment