Direct Travel Specialist

SUMMARY:
An Incredible Safari Collection is looking for a DIRECT TRAVEL SPECIALIST

POSITION INFO:
Candidate Requirements:

• Must have at least 5 years of reservations experience, preferably in a tour operating environment
• Must have good knowledge of travel destinations (Such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Seychelles)
• Should have an understanding of FIT and Groups policies and procedures
• Must have strong communication skills and command of the English language
• Familiarity with Tourplan reservations system (advantageous)
• Must have strong time and desk management skills
• Computer aptitude
• Must have strong attention to detail and ability to elaborate on descriptions
• Must be exceptionally customer-focused with creativity, flexibility, high energy, and patience

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out of the box planning and designing of itineraries
• Handling reservation requests either email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of our dynamic direct guests
• Proactive selling of our products and services ensuring the best possible safari for the guest