Desktop Support Engineer Team Lead

Recruiter:

The Skills Mine

Job Ref:

4145777668

Date posted:

Friday, October 11, 2024

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Requirements

Grade 12 or NQF level 4
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
5+ years of hands-on experience in desktop support within a financial or similarly regulated industry
2+ years of experience in a leadership or team lead role
Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role
CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
A+ and N+
Strong knowledge of Windows and macOS operating systems
Strong Azure and AWS knowledge
Understanding of Active Directory, Office 365, and common IT infrastructure
Security knowledge – VPN Client Secured
Knowledge of VoIP systems and basic networking concepts

Responsibilities

Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
Supervise daily tasks, ensuring the timely resolution of support tickets and incidents
Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users
Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices
Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users

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