Desktop Support Engineer

SUMMARY:
ATM SA is a dynamic and growing organization dedicated to delivering exceptional IT solutions and support services. We are seeking a skilled and customer-focused Desktop Support Engineer to join our team and ensure seamless IT operations across our organization.

POSITION INFO:
Job Purpose:
As a Desktop Support Engineer, you will play a vital role in providing technical assistance to end-users, ensuring their IT systems operate efficiently and securely. This role involves troubleshooting hardware and software issues, managing IT deployments, and contributing to data security and management processes.

Key Responsibilities:

• Provide first-line technical support and troubleshooting for desktop hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Manage hardware and software deployments, updates, and upgrades.
• Assist with IT security protocols, including virus/spam control and backup processes.
• Document issues, resolutions, and processes to maintain accurate records.
• Train and assist users in utilizing IT systems effectively.
• Collaborate with vendors and service providers for system maintenance and repairs.
• Support data management activities and ensure compliance with IT security standards.

• Education: Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• Experience: Minimum of 3+ years in a desktop support or IT helpdesk role.
• Technical Skills: Proficiency in troubleshooting desktop hardware and software issues, and familiarity with IT security principles.
• Communication Skills: Strong interpersonal and communication abilities with a customer-centric approach.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.